We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll instruct on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
We only accept returns and exchanges within 30 days after receiving the product and meeting one of the following conditions
- Situation 1------Unopened: The product, parts ,and accessories must be in the original packaging, and no items are missing.
- Situation 2------Opened :Received defective goods or received wrong products (1) Please contact customer service within the specified time(2) Send a video proving that the goods are defective (this is required)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as nasal tube). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The cost of return and exchange is composed of freight + service fee
Freight: The freight caused by the return will be assumed by the customer
Service fee: We charge you a service fee based on 20% of your payment amount. The cost is mainly caused by product value impairment and purchase fees.
Those costs will not be charged unless the reason of return & exchange is quality problem.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.